Xove Rewards Terms & Conditions

  1. XOVĒ Rewards loyalty programme must be registered to a unique mobile number. It will be used as identity verification for rewards redemption.
  2. XOVĒ Membership Program is valid for XOVĒ Hong Kong retail stores, XOVĒ Hong Kong official website and nominated treatment centres.
  3. Membership is valid for 12-month from membership start date or change date. The record of the XOVĒ Hong Kong is final and conclusive.
  4. Once members achieve the spending requirement at their current membership level before expiry day, they can stay at their current level for another 12 months.
  5. If members cannot achieve the spending requirement to attain or upgrade from their current level before tier expiry date, membership level and the corresponding member entitlements will be downgraded. After downgrade, another 12 months of membership level period will be entitled with an updated start date.
  6. Members are entitled to accrue points for every spending at XOVĒ Hong Kong retail stores and XOVĒ Hong Kong official website base on their membership level, HK$1 = 1 / HK$1 = 1.5 .
  7. Only the actual transaction amount will be entitled for bonus points^, that is, the net amount paid after deducting discounts, promotion coupons, cash coupons, gift certificates, gift cards, points, credit card rebates, or any form of rewards or rebates.
  8. Points will be credited to your account immediately for XOVĒ HK retail stores purchase. For official website purchase, the points will be credited to your account in 5 working days after delivery.
  9. The points are valid till 31st March of each year for all members and will be forfeited after the mentioned date.
  10. The points accrued from any purchased products that are returned or refunded by member will be foregone and cancelled.
  11. Members are entitled to double points for the first purchase during their birthday month. (Retail stores and e-shop conclusively)
  12. Birthday surprise gift is only available for the members who have purchase record in past 12 months.
  13. Customers can enjoy their birthday surprise gift when they first joined XOVĒ Hong Kong in their birthday month.
  14. Members who accumulated over HK$4,500 spending during their birthday month purchase are entitled to upgrade the birthday gift to next tier
  15. Members are required to redeem their points in their account during XOVĒ Hong Kong designated redemption period.
  16. Rewards and points can only be used and redeemed by the member. Cannot be transferred to others and cannot be exchanged for cash or other products.
  17. Members are required to present identity proof and verify their identities when redeeming gifts.
  18. Gifts are redeemed on a first-come, first-served basis, while stocks last.
  19. Each customers can redeem each gift up to a maximum of 3 times per quarter.
  20. XOVĒ Hong Kong reserves the right to change the selection of gifts without notice.
  21. All redemption gifts are non-exchangeable for cash and cannot be returned.
  22. XOVĒ Hong Kong reserves the right to modify the above terms and conditions without prior notice. In case of any dispute, the decision of XOVĒ Hong Kong shall be final and conclusive.

* XOVĒ Rewards loyalty programme is effective from 5 May 2022 and all bonus points will only be counted with purchase made on or after 5 May 2022. The Birthday award program starts on 1 June 2022.

^ Member points calculation method will be renewed on 1 October 2022.

Effective on 1 April 2024

TERMS AND CONDITIONS FOR COMPLIMENTARY TREATMENT

  1. The complimentary treatment is only applicable to customers aged 18 or above.
  2. This coupon can only be used once and will be arranged at the VITAE center in Hong Kong. Pre-registration and appointment is required to enjoy the treatment.
  3. Participants must present their Identity documents before enjoying the treatment.
  4. Participants must be on time. If you need to change the treatment time, please call Vitae Treatment Centre 3929 1888 24 hours in advance.
  5. Clients who have successfully made an appointment will receive an SMS or a call from our beauty consultant for final confirmation. If this procedure is not completed, we will reserve the right to reschedule the treatment service.
  6. The result of the treatment may vary on individuals.
  7. This offer cannot be used in conjunction with other offers or discounts, nor can it be exchanged for cash or other gifts.
  8. In the event of any dispute, XOVĒ HK reserves the right to amend these terms and conditions at any time without prior notice.

TERMS AND CONDITIONS OF THE USE OF XOVĒ HK$500 BIRTHDAY COUPON

  1. The offer is only applicable to XOVĒ retail stores in Hong Kong.
  2. Enjoy a HK$500 discount upon single receipt net purchase of HK$2,000 or above.
  3. Please present the original coupon at the cashier before payment. Printed copies will not be accepted. Only 1 coupon can be used per person per transaction and cannot use in conjunction with instant discount scheme, cash coupons or other discounts.
  4. This coupon cannot be redeemed, changed, transferred, resold for cash.
  5. The coupon value will not be counted as bonus point in XOVĒ Rewards loyalty programme.
  6. If you want to return the products, it will be processed according to the exchange procedures of each store, and no cash or cash coupons will be returned.
  7. XOVĒ HK reserves the right to pursue legal action in case of any illegality or abuse.
  8. In the event of any dispute, XOVĒ HK reserves the right to amend these terms and conditions at any time without prior notice.

TERMS AND CONDITIONS OF THE USE OF XOVĒ HK$300 COUPON

  1. The offer is only applicable to XOVĒ retail stores in Hong Kong.
  2. Enjoy a HK$300 discount upon single receipt net purchase of HK$1000 or above.
  3. Please present the original coupon at the cashier before payment. Printed copies will not be accepted. Only 1 coupon can be used per person per transaction and cannot use in conjunction with instant discount scheme, cash coupons or other discounts.
  4. This coupon cannot be redeemed, changed, transferred, resold for cash.
  5. The coupon value will not be counted as bonus point in XOVĒ Rewards loyalty programme.
  6. If you want to return the products, it will be processed according to the exchange procedures of each store, and no cash or cash coupons will be returned.
  7. XOVĒ HK reserves the right to pursue legal action in case of any illegality or abuse.
  8. In the event of any dispute, XOVĒ HK reserves the right to amend these terms and conditions at any time without prior notice.

Last update: 7 May 2024

TERMS AND CONDITIONS OF GIFTS FOR REDEMPTION

  • The bonus point gift redemption period is valid from today until 5th January, 2025
  • Bonus point gift redemption only valid below XOVĒ shops:
  • Shop 3224A, Level 3, Gateway Arcade-Harbour City, Tsim Sha Tsui
  • Shop 245, Level 2, Phase 1, New Town Plaza, Sha Tin
  • Shop 1119-1120, 1/F, Phase 1, Tuen Mun Town Plaza, 1 Tuen Shing Street, Tuen Mun
  • Terms and condition applied. While stock lasts. Photos are for reference only.

Last update: 25/11/2024